Retourns
Return Address / Retourenadresse
Please send all approved returns to:
Staufen Direktwerbung GmbH
Siemensstraße 11
73117 Wangen
Germany
Please register your return before sending the item back.
To initiate a return, contact us at:
Please include your order number and the email address used for the purchase.
Kindly ensure the following requirements are fulfilled:
-
The item must be in its original condition, including all tags and packaging
-
The product must not have been worn, washed, or modified
-
The return request must be submitted within 14 days after delivery
Returns of sale items, pre-order products, and gift cards cannot be accepted.
Exchanges (e.g. size changes) are only possible if the requested size is available at the time of processing.
For any questions regarding your order, please contact:
To meet the withdrawal deadline, it is sufficient that you send your declaration of withdrawal before the 14-day withdrawal period expires.
Returns of sale items, pre-order products, and gift cards are excluded from withdrawal unless required by mandatory statutory provisions.